Analysis of The Implementation of CHSE (Cleanliness, Health, Safety, Environment Sustainability) in Papandayan Garut Nature Tourism Park

Abstract

This study aims to find out how the application of cleanliness, health, safety, and environmental sustainability (CHSE) to the level of tourist confidence in TWA Papandayan. The research method used is a descriptive method with a qualitative approach. The data analysis technique in this study uses the Miles and Huberman model. The data collection techniques used in this study are literature studies and field studies, namely observation and interviews. The determination of informants using the purposive sampling technique  is tourism actors in TWA Papandayan, namely CHSE policy makers, CHSE policy implementers, CHSE policy supervisors and follow-ups, CHSE policy users (tourists) and snowball sampling, namely other relevant informants according to research needs. The validity of the data was carried out by testing the credibility of the triangulation technique. Based on the results of this study, the implementation of CHSE at TWA Papandayan is largely in accordance with the CHSE protocol guidelines according to the Ministry of Tourism and Creative Economy and has an impact on increasing tourist confidence in TWA Papandayan. The success of its implementation is inseparable from the support of many parties, such as the managers, employees, and tourists of TWA Papandayan itself.